Refund policy
Return & Refund Policy
Effective Date: August 2026
At Spin-It Sales LLC, we want every customer to have a positive experience when shopping through our online store. If you are not satisfied with an eligible purchase, you may request a return under the guidelines below.
Return Period
Return requests must be submitted within 30 days of delivery.
Products must be returned:
- Unused and in original condition
- With original packaging where applicable
- With all included components and accessories
- Without signs of misuse, alteration, or damage
- With valid proof of purchase
Returned products that do not meet these requirements may be rejected.
Non-Returnable Products
The following items are generally excluded from returns:
- Customized or personalized merchandise
- Clearance or final-sale items
- Gift cards
- Products damaged after delivery because of improper use or handling
Refunds
After a returned product is received, it will be reviewed for eligibility.
Approved refunds will be credited to the original payment method within 5–10 business days.
The exact time for the refund to appear may depend on your financial institution or payment provider.
Damaged or Incorrect Merchandise
If an order arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the problem
- Photos of the product
- Photos of the shipping package
We will review the information and determine the appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs unless the return is related to an error made by us or a verified product defect.